iCustomer is a leading web based CRM product designed to simplifying the activities undertaken by contact centres.
The contact centre edition meets the changing needs of companies and service providers that operate inbound and outbound sales and customer management facilities.
iCustomer has a powerful data cleaning and formatting edition that allows data to be extracted in a variety of formats from legacy systems. It creates the type of high quality data that is the basis for successful sales prospecting.
The Management edition delivers the user a raft of administrative, management reporting and communications functionality.